Returns & Exchanges
We want you to love everything you bring home! Eligible purchases made during our
extended holiday return window may be returned or exchanged through January 10,
2027.
Items must be unused, unwashed, unworn, and meet our return requirements.
Some holiday and final-sale items are excluded. Please read our full Returns
Policy for details.
Outside the extended holiday window, eligible merchandise may be returned within 20 days of the in-store purchase date or online delivery date, subject to our full Returns Policy.
Yes! Eligible online purchases can be returned at an Alice & Wonder shop for
free, or by mail using a prepaid label. A $4.95 return shipping fee applies to
mailed returns, with one label per order.
Start a return here.
In-store purchases must be returned to one of our shop locations; we can’t accept mailed returns for in-store purchases.
We know gifting isn’t always an exact science! If something isn’t quite right,
contact customer support and we’ll help you review the available options under
our return policy.
Any items that are customized or embroidered are not eligible for a return.
We process refunds within 7 days of receiving your returned package.
After processing, it typically takes another 5–7 business days for the credit to
appear, depending on your bank.
Orders & Changes
We get it! Sometimes plans change. While we can’t guarantee a cancellation, please
contact our customer support team at Info@aliceandwonder.com as soon as possible and we’ll do our best to
help.
Once your order is being processed for shipment, we’re unable to cancel
it.
Once an order is placed, we’re unable to change items, sizes, or quantities. If you
catch a mistake right away, contact customer support to request a cancellation.
If we can cancel it, you can place a new order with all the right things!
Unfortunately, no. Once an order is placed, the delivery method can’t be changed. This helps us keep everything moving and get your order where it’s supposed to go.
Oops! If you entered the wrong address, contact customer support at info@aliceandwonder.com immediately.
We’ll do our best to help, but can’t guarantee changes once your order has been placed or processed.
Discount codes can’t be applied to previous purchases or combined with other offers. We’re also unable to adjust prices after an order is placed.
Pre-order items are available to purchase before they arrive in stock. You’ll be charged
when you place your order to reserve your item, and the estimated shipping date
will be listed on the product page. You’ll receive tracking information when
your order ships.
Orders ship together as complete. If your order includes a preorder item, the full order will be held until that item is ready to ship.
We’re always working to bring back your favorites! On eligible sold-out product
pages, select “Email me when available” to be notified if an item returns.
Shipping
All products are shipping from our store via UPS or USPS. Most orders are shipped within 1 to 2 business days from order date and you will receive a tracking number once your item has shipped. During holiday or new product launches, shipping could take up to 3 to 4 business days. Please note that carriers pick up daily Monday to Friday, please allow a couple business days for your tracking to update.
Our team is working hard to ship your orders out with in 48 hours! Given the current influx of orders due to the holiday season, we’re experiencing shipping delays.
Please note that shipping providers are also taking longer to scan and deliver packages during this time. We ask that you allow 48 hours for your tracking information to update.
For orders between $0 and $99.99, we offer a flat rate shipping option of $6.95.
Any order $100 or more, qualifies for free shipping. Please note that the $6.95 shipping cost and taxes does not contribute to the $100 free shipping option.
Online returns can be made via a pre-paid return mailing label provided by Alice & Wonder. A $4.95 shipping fee will be deducted per order. Limit one return mailing label per order. Online returns can also be returned in-store for free.
Orders are shipped within 24-48 hours of order date and you will receive a tracking number once your item is shipped.
We are not responsible for lost or stolen packages while in transit. All USPS tracking inquiries should be directed to USPS customer service.
We are not responsible for lost or stolen packages while in transit. All UPS or USPS tracking inquiries should be directed to the carrier's customer service.
When packages appear to be missing, it is usually one of the following situations:
- The package may have been delivered to a neighbor's home.
- The package has been delivered to a different spot than normal on your property.
- The shipping carrier marked the order as delivered before it actually has been.
If you are still unable to locate the package 5 business days after the labeled delivery date, please contact customer service. We are happy to help!
Unfortunately, no. We hope to in the future!