My Bag

Close

Frequently Asked Questions

Returns

In-Store: All full price purchases made in-store can be returned for a full refund 15 days from purchase date or offered a store credit between 16-30 days from purchase date.

Online: All full price purchases made online can be returned for a full refund 15 days from delivery date or offered a store credit between 16-30 days from delivery date. A prepaid shipping label will be given for all returns that meet our refund policy. Start your return here.

Click here for our full return policy.

In order to serve you most efficiently, we do not offer merchandise exchanges. Instead, you’ll secure the right size fastest if you simply place a new order for your desired item. Once we receive your return, we’ll credit your account.

Refunds are processed between 24-48 hours once we receive your package back. How long the refund will take to show back as credit on your bank statement varies depending on who you bank with (typically 5-7 business days).


Orders

We cannot guarantee that an order can be canceled. However, please contact us immediately and we will try to accommodate your request the best we can. If your order is already in the process of being shipped, your order cannot be cancelled. At this time you can start the refund process via our online return portal here and begin a new order.

No. Discount codes cannot be applied to a previous purchase or combined with other offers. Additionally prices cannot be adjusted once an order has been placed.

Pre-orders are items that are available to purchase before they’re physically in stock. You will be charged at the time of purchase in order for you to reserve that item. You’ll receive a shipping confirmation email when the item is shipped on the date listed in the product description.

All orders will ship as complete. If your order includes a pre-order item, the whole order will be held until the pre-order item is ready to ship.

No, once an order is placed the method of delivery cannot be changed. We appreciate your understanding as we want to ensure all orders stay organized and shipped in a timely manner.

Once an order is placed, we are unfortunately unable to alter it. The best thing to do is to immediately contact customer support and request that your order be cancelled.You can then place a new order with the correct sizing or added items.

We are doing our best to restock popular items! The best way to be alerted of restocks is to utilize our “email me when available feature” located in the product description of sold out items.

Add a note when checking out and we’ll write your message for you! Make sure to include who it’s ‘From”!

Any damaged items need to be reported within the 15-day return window to info@alicandwonder.com. Damages reported outside of 15-days may not qualify for a replacement or refund.


Shipping

All products are shipped from our store via USPS or UPS. Orders are shipped within 24-48 hours of order date and you will receive a tracking number once your item has shipped. Please note, we ask you to allow two weeks for ship time of any Vo jewelry, as these pieces are made to order.

We’re working hard to stock the items that you love! Given the current landscape, we’re experiencing delays in getting some of our most-loved products from our vendors.

Additionally, to ensure safety, we’re working with a more limited shipping staff – we appreciate your support and patience as we are fulfilling orders as quickly as possible.

Please note that shipping providers are also taking longer to scan and deliver packages during this time. We ask that you allow 48 hours for your tracking information to update.

For orders between $0 and $64.99, we offer a flat rate shipping option of $5.

Any order $65 or more, qualifies for free shipping. Please note that the $5 shipping cost and taxes does not contribute to the $65 free shipping option.

We also offer a free return shipping on all full-priced apparel.

Orders are shipped within 24-48 hours of order date and you will receive a tracking number once your item is shipped. Please note, we ask you to allow two weeks for ship time of any Vo jewelry, as these pieces are made to order.

We are not responsible for lost or stolen packages while in transit. All USPS tracking inquiries should be directed to USPS customer service.

We are not responsible for lost or stolen packages while in transit. All USPS tracking inquiries should be directed to USPS customer service.

When packages appear to be missing, it is usually one of the following situations:
- The package may have been delivered to a neighbor's home.
- The package has been delivered to a different spot than normal on your property.
- The shipping carrier marked the order as delivered before it actually has been.
If you are still unable to locate the package 5 business days after the labeled delivery date, please contact customer service. We are happy to help!

Unfortunately, no. We hope to in the future!

HEY, OVER HERE!