2026 Holiday Return Policy

Gifting early? We've got you! 

We want to make returns as easy as possible, especially during the holidays. Here's everything you need to know.

Eligible purchases made November 11–December 21, 2026 may be returned through January 10, 2027.

Beginning December 22, 2026, our standard 20-day return policy applies.

Please note that all standard final sale exclusions still apply, including holiday-themed merchandise. See below for details.

  • In-store purchases: Purchase date
  • Online purchases: Delivery date

Final Sale Items

The following items are final sale and cannot be returned:

  • Alice & Wonder and Mini Wonder branded holiday apparel
  • Holiday décor, including ornaments, cups, candles and decorative accents
  • Sale styles with prices ending in .89
  • Personalized Alice & Wonder hats with hat patches

Holiday Apparel

Holiday-themed apparel is final sale; however, size exchanges may be accommodated if the requested size is still in stock.

Customers are responsible for applicable shipping costs associated with a holiday apparel size exchange.

Personalized Hats

Any Alice & Wonder hat personalized with hat patches is final sale and non-refundable.

If you have a question or concern about your personalized hat, please contact info@aliceandwonder.com.

In-Store Returns

Purchases made at an Alice & Wonder or Mini Wonder store must be returned to a store location.

In-store purchases cannot be returned by mail or processed through our warehouse.

Online Returns

Online purchases may be returned by mail using an Alice & Wonder prepaid return label. A $4.95 return shipping fee will be deducted from your refund. Limit one return mailing label per order.

Prefer to skip the fee? Eligible online purchases may also be returned at any Alice & Wonder store location for free.

Making a return is easy. Just follow these simple steps -

 

STEP 1

STEP 2

STEP 3

STEP 4

Start your refund request here. 

Receive your pre-paid mailing label. Please note, all returns will incur a $4.95 return fee.

Print your label, pack up your pretty fun things & include your packing slip.

Ship items back within 5 business days. Refund will be issued within one week of receipt of items.

 

Exchanges

Need a different size or color? Let’s get it right! Because our inventory moves quickly, we do not offer traditional exchanges.

If you have purchased an item but want a different size or color, we recommend placing a new order for your desired item and starting a return for the item that did not work. 

The exception is final-sale holiday apparel, for which we may accommodate a size exchange only if the requested size is still available.

Damages

We’re sorry something arrived less than perfect.

Damaged items must be reported within 10 days of delivery. Please email info@aliceandwonder.com with your order information and details about the damage.

Damages reported outside of the 10-day window may not qualify for a replacement or refund.

Returning a gift?

No problem! Head to our Return Center and select “Return a Gift.”

You’ll need the original order number and the gift giver’s shipping ZIP code. If you need help locating this information, please email info@aliceandwonder.com.

Lost Packages

We are not responsible for lost or stolen packages while in transit. All USPS tracking inquiries should be directed to USPS customer service. 

In-Store Pickup Return Policy

Pickup orders follow our standard Return Policy with a few additional guidelines:

  • We’ll hold your pickup order for 7 days after it is ready for pickup. After 7 days, the order will be cancelled.
  • Final sale items are not eligible for a refund.
  • Refunds will be issued for eligible merchandise only.
  • Any non-refundable merchandise remaining from a cancelled pickup order will be held at the pickup location for 90 days.
  • Non-refundable merchandise that has not been picked up within 90 days will be donated.

2026 Holiday Shipping

Sending pretty fun things for the holidays? Shop early!

For the best chance of delivery by December 25, we recommend placing your order by Tuesday, December 15, 2026.

During our busiest season, please allow 3–4 business days for your order to be processed and shipped. Orders with custom embroidery require an additional 24 hours of processing time.

Please note: Holiday delivery dates are estimates and are not guaranteed. Delivery timing may vary based on destination, carrier volume, weather, and other circumstances outside of our control.